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Appointment System
The information on this page explains how our
appointment system works. For more information on
how to make an appointment
CLICK HERE
We are aware that one of the key challenges we have as a
practice is telephone access and getting appointments
when you need them.
One of the things we know causes frustration is that
same day appointments go to those who get through on the
phone and not those most in need and the system is
blocked due to lack of appointments in advance.
Our appointment system is designed to allow you to plan your
appointments better around your personal commitments
with greater flexibility in appointments in advance but
also ensure we meet your urgent medical requirements.
Key features:
- 3 types of appointment will be available. Book
in advance, 48 hour book in advance, and same day
appointments.
- Same day appointment requests will all be
triaged by a doctor and an appointment in
appropriate time scale will be offered where same
day is not required. This is not an opportunity for
a full telephone consultation – these will be
scheduled in the afternoon.
- Doctors will have telephone appointment slots at
the start of afternoon surgery for those patients
who want advice but do not need a full face to face
appointment.
There is going to be ongoing review to try and ensure
we have the right number of slots for everyone, in the
right timescale you require.
Telephone consultations are ideal for getting advice on
simple problems, advice on non-urgent blood test or
X-ray results, or other similar queries.
You can help us to help you by:
- Only ringing at 0815 if you need a SAME DAY
appointment, otherwise waiting until after 10am to
ring
- Trying to consider if the problem you have had
has been a longstanding one which is suitable to be
booked ahead or 48 hours in advance.
- Ensuring that if you cannot attend an
appointment, or no longer require it, that you
cancel it as far in advance as possible.
- Ensuring that you are available for the
telephone consultation you have booked – we cannot
keep trying to ring back for these appointments,
likewise keeping the phone free in the morning if
you need a same day appointment and are expecting a
doctor to ring back
- Giving us your mobile number and updating it if
you change, this helps us to contact you in a timely
and efficient manner.
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